You can see examples of what Micah does in other reviews so I will just share specific examples that stood out to me (first time home buyer): 1. He explained zillow and their prices and the difference between an actual assessment and was straight forward with expectations. 2. There wasn't any, "what I would do," talk which I appreciated, but solid and grounded advice. 3. It was the at the back and forth stage for repairs and what not and I think Micah was going on vacation and I figured we would just pick this up when he was back...boy I was so wrong. He called us before he left on the plane then I think when he landed and then maybe when he got to his destination with updates. 4. When the seller didn't agree with the assessment and wanted over asking, he reduced his commission to see my wife and I get in the home we wanted. I had a painless experience with the whole process and it was greatly appreciated.